Knowledge Bank
Consumer Protection Act, 2019
Browse 107 published section guides in chapter order. Search by section number or topic to find the provision you need.
Official source checked as of 10 October 2026. Read the official Act.
Chapter I - Preliminary
Chapter II - Consumer Protection Councils
Chapter III - Central Consumer Protection Authority
- Section 10Establishment of Central Consumer Protection Authority
- Section 11Qualifications, method of recruitment, etc., of Chief Commissioner and Commissioners
- Section 12Vacancy, etc., not to invalidate proceedings of Central Authority
- Section 13Appointment of officers, experts, professionals and other employees of Central Authority
- Section 14Procedure of Central Authority
- Section 15Investigation Wing
- Section 16Power of District Collector
- Section 17Complaints to authorities
- Section 18Powers and functions of Central Authority
- Section 19Power of Central Authority to refer matter for investigation or to other Regulator
- Section 20Power of Central Authority to recall goods, etc.
- Section 21Power of Central Authority to issue directions and penalties against false or misleading advertisements
- Section 22Search and seizure
- Section 23Designation of any statutory authority or body to function as Central Authority
- Section 24Appeal
- Section 25Grants by Central Government
- Section 26Accounts and audit
- Section 27Furnishing of annual reports, etc
Chapter IV - Consumer Disputes Redressal Commission
- Section 28Establishment of District Consumer Disputes Redressal Commission
- Section 29Qualifications, etc., of President and members of District Commission
- Section 30Salaries, allowances and other terms and conditions of service of President and members of District Commission
- Section 31Transitional provision
- Section 32Vacancy in office of member of District Commission
- Section 33Officers and other employees of District Commission
- Section 34Jurisdiction of District Commission
- Section 35Manner in which complaint shall be made
- Section 36Proceedings before District Commission
- Section 37Reference to mediation
- Section 38Procedure on admission of complaint
- Section 39Findings of District Commission
- Section 40Review by District Commission in certain cases
- Section 41Appeal against order of District Commission
- Section 42Establishment of State Consumer Disputes Redressal Commission
- Section 43Qualifications, etc., of President and members of State Commission
- Section 44Salaries, allowances and other terms and conditions of service of President and members of State Commission
- Section 45Transitional provision
- Section 46Officers and employees of State Commission
- Section 47Jurisdiction of State Commission
- Section 48Transfer of cases
- Section 49Procedure applicable to State Commission
- Section 50Review by State Commission in certain cases
- Section 51Appeal to National Commission
- Section 52Hearing of appeal
- Section 53Establishment of National Consumer Disputes Redressal Commission
- Section 54Composition of National Commission
- Section 55Qualifications, etc., of President and members of National Commission
- Section 56Transitional provision
- Section 57Other officers and employees of National Commission
- Section 58Jurisdiction of National Commission
- Section 59Procedure applicable to National Commission
- Section 60Review by National Commission in certain cases
- Section 61Power to set aside ex parte orders
- Section 62Transfer of cases
- Section 63Vacancy in office of President of National Commission
- Section 64Vacancies or defects in appointment not to invalidate orders
- Section 65Service of notice, etc
- Section 66Experts to assist National Commission or State Commission
- Section 67Appeal against order of National Commission
- Section 68Finality of orders
- Section 69Limitation period
- Section 70Administrative control
- Section 71Enforcement of orders of District Commission, State Commission and National Commission
- Section 72Penalty for non-compliance of order
- Section 73Appeal against order passed under section 72
Chapter V - Mediation
- Section 74Establishment of consumer mediation cell
- Section 75Empanelment of mediators
- Section 76Nomination of mediators from panel
- Section 77Duty of mediator to disclose certain facts
- Section 78Replacement of mediator in certain cases
- Section 79Procedure for mediation
- Section 80Settlement through mediation
- Section 81Recording settlement and passing of order
Chapter VI - Product Liability
Chapter VII - Offences and Penalties
- Section 88Penalty for non-compliance of direction of Central Authority
- Section 89Punishment for false or misleading advertisement
- Section 90Punishment for manufacturing for sale or storing, selling or distributing or importing products containing adulterant
- Section 91Punishment for manufacturing for sale or for storing or selling or distributing or importing spurious goods
- Section 92Cognizance of offence by court
- Section 93Vexatious search
Chapter VIII - Miscellaneous
- Section 94Measures to prevent unfair trade practices in e-commerce, direct selling, etc
- Section 95Presidents, members, Chief Commissioner, Commissioner and certain officers to be public servants
- Section 96Compounding of offences
- Section 97Manner of crediting penalty
- Section 98Protection of action taken in good faith
- Section 99Power to give directions by Central Government
- Section 100Act not in derogation of any other
- Section 101Power of Central Government to make rules
- Section 102Power of State Government to make rules
- Section 103Power of National Commission to make regulations
- Section 104Power of Central Authority to make regulations
- Section 105Rules and regulations to be laid before each House of Parliament
- Section 106Power to Remove Difficulties
- Section 107Repeal and savings
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