Chapter IV - Consumer Disputes Redressal Commission
Section 58
Section 58: Jurisdiction of National Commission
Section 58 defines the National Commission’s original, appellate and revisional jurisdiction and how its Benches decide disagreements.
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Need advice on Section 58?
This article is for general information. Refer to the Consumer Protection Act, 2019 official text for the official provisions. If you need professional advice for your situation, contact Bizeneed.
Statutory text
Bare law
(1) Subject to the other provisions of this Act, the National Commission shall have jurisdiction— (a) to entertain— (i) complaints where the value of the goods or services paid as consideration exceeds rupees ten crore:
Provided that where the Central Government deems it necessary so to do, it may prescribe such other value, as it deems fit; (ii) complaints against unfair contracts, where the value of goods or services paid as consideration exceeds ten crore rupees; (iii) appeals against the orders of any State Commission; (iv) appeals against the orders of the Central Authority; and (b) to call for the records and pass appropriate orders in any consumer dispute which is pending before or has been decided by any State Commission where it appears to the National Commission that such State Commission has exercised a jurisdiction not vested in it by law, or has failed to exercise a jurisdiction so vested, or has acted in the exercise of its jurisdiction illegally or with material irregularity.
(2) The jurisdiction, powers and authority of the National Commission may be exercised by Benches thereof and a Bench may be constituted by the President with one or more members as he may deem fit:
Provided that the senior-most member of the Bench shall preside over the Bench.
(3) Where the members of a Bench differ in opinion on any point, the points shall be decided according to the opinion of the majority, if there is a majority, but if the members are equally divided, they shall state the point or points on which they differ, and make a reference to the President who shall either hear the point or points himself or refer the case for hearing on such point or points by one or more of the other members and such point or points shall be decided according to the opinion of the majority of the members who have heard the case, including those who first heard it:
Provided that the President or the other member, as the case may be, shall give opinion on the point or points so referred within a period of two months from the date of such reference.
Introduction
Classify the matter first: an original complaint, an unfair-contract complaint, an appeal from a State Commission or Central Authority, or a request to correct jurisdictional error by a State Commission. For original complaints, check current pecuniary jurisdiction rules as well as the Act.
Key takeaways
What the section does
Section 58 defines the National Commission’s original, appellate and revisional jurisdiction and how its Benches decide disagreements.
Operational response
Classify the matter first: an original complaint, an unfair-contract complaint, an appeal from a State Commission or Central Authority, or a request to correct jurisdictional error by a State Commission. For original complaints, check current pecuniary jurisdiction rules as well as the Act.
Important boundary
The Act prints a ten-crore threshold for clauses (a)(i) and (ii), but clause (a)(i) expressly permits another prescribed value; the 2021 jurisdiction rules set over two crore rupees for ordinary complaints under clause (i). They do not alter clause (ii) unfair-contract text. Revision under clause (b) addresses specified jurisdictional errors, not a general rehearing.
When the provision matters
Section 58 defines the National Commission’s original, appellate and revisional jurisdiction and how its Benches decide disagreements.
The Act prints a ten-crore threshold for clauses (a)(i) and (ii), but clause (a)(i) expressly permits another prescribed value; the 2021 jurisdiction rules set over two crore rupees for ordinary complaints under clause (i). They do not alter clause (ii) unfair-contract text. Revision under clause (b) addresses specified jurisdictional errors, not a general rehearing.
Practical response
Classify the matter first: an original complaint, an unfair-contract complaint, an appeal from a State Commission or Central Authority, or a request to correct jurisdictional error by a State Commission. For original complaints, check current pecuniary jurisdiction rules as well as the Act.
Decision points and records
Separate ordinary complaint, unfair-contract, appeal and revision pleadings before choosing a filing route.
Do not describe a revision petition as an unrestricted second appeal on facts.
Example
A buyer paid for an expensive service and considers filing directly in the National Commission. Its adviser checks the amount paid as consideration and current rules, then distinguishes an original complaint from an appeal.
Official sources
Practical checklist
Do
- Verify consideration paid, claim category and current jurisdiction rule before filing.
- Separate ordinary complaint, unfair-contract, appeal and revision pleadings before choosing a filing route.
Avoid
- Do not use the amount of compensation demanded as a substitute for consideration paid.
- Do not describe a revision petition as an unrestricted second appeal on facts.
Illustrative example
Section 58 in practice
A buyer paid for an expensive service and considers filing directly in the National Commission. Its adviser checks the amount paid as consideration and current rules, then distinguishes an original complaint from an appeal.
Identify the statutory trigger
Section 58 defines the National Commission’s original, appellate and revisional jurisdiction and how its Benches decide disagreements.
Preserve the key record
Separate ordinary complaint, unfair-contract, appeal and revision pleadings before choosing a filing route.
Apply the limit
The Act prints a ten-crore threshold for clauses (a)(i) and (ii), but clause (a)(i) expressly permits another prescribed value; the 2021 jurisdiction rules set over two crore rupees for ordinary complaints under clause (i). They do not alter clause (ii) unfair-contract text. Revision under clause (b) addresses specified jurisdictional errors, not a general rehearing.
Outcome
- Classify the matter first: an original complaint, an unfair-contract complaint, an appeal from a State Commission or Central Authority, or a request to correct jurisdictional error by a State Commission. For original complaints, check current pecuniary jurisdiction rules as well as the Act.
Glossary
- National Commission
- The national consumer dispute redressal forum under Chapter IV of the Act.
- Revisional jurisdiction
- The National Commission’s power to call State Commission records for specified jurisdictional illegality or material irregularity.
Frequently asked questions
Is every State Commission order reviewed as a fresh original complaint?
No. Section 58 separately provides appeals and a limited record-calling power for specified jurisdictional errors.
Does the 2021 two-crore rule change unfair-contract jurisdiction?
The jurisdiction rules invoke section 58(1)(a)(i); clause (ii) separately states the Act’s unfair-contract threshold.
Need help applying this provision to your situation?
Contact BizeneedLast updated 10 October 2026