Chapter V - Mediation
Section 80
Section 80: Settlement through mediation
Section 80 sets out what happens when mediation yields full, partial or no agreement.
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This article is for general information. Refer to the Consumer Protection Act, 2019 official text for the official provisions. If you need professional advice for your situation, contact Bizeneed.
Statutory text
Bare law
(1) Pursuant to mediation, if an agreement is reached between the parties with respect to all of the issues involved in the consumer dispute or with respect to only some of the issues, the terms of such agreement shall be reduced to writing accordingly, and signed by the parties to such dispute or their authorised representatives.
(2) The mediator shall prepare a settlement report of the settlement and forward the signed agreement along with such report to the concerned Commission.
(3) Where no agreement is reached between the parties within the specified time or the mediator is of the opinion that settlement is not possible, he shall prepare his report accordingly and submit the same to the concerned Commission.
Introduction
For any agreement, put precise obligations, timing and settled issues in writing and obtain signatures from parties or authorised representatives; the mediator sends a settlement report and signed agreement to the Commission.
Key takeaways
What the section does
Section 80 sets out what happens when mediation yields full, partial or no agreement.
Operational response
For any agreement, put precise obligations, timing and settled issues in writing and obtain signatures from parties or authorised representatives; the mediator sends a settlement report and signed agreement to the Commission.
Important boundary
A partial settlement must identify which issues remain. If no agreement is reached in time or settlement is impossible, the mediator reports that result; the mediator does not impose terms.
When the provision matters
Section 80 sets out what happens when mediation yields full, partial or no agreement.
A partial settlement must identify which issues remain. If no agreement is reached in time or settlement is impossible, the mediator reports that result; the mediator does not impose terms.
Practical response
For any agreement, put precise obligations, timing and settled issues in writing and obtain signatures from parties or authorised representatives; the mediator sends a settlement report and signed agreement to the Commission.
Decision points and records
List full or partial issues, signatory authority, payments and completion dates in the written terms.
Do not leave unresolved issues ambiguous in a partial settlement document.
Example
A seller agrees to refund the product price but disputes consequential loss. The signed document records only the refund resolution so the remaining issue can continue.
Official sources
Practical checklist
Do
- Confirm signatory authority and list every settled issue expressly.
- List full or partial issues, signatory authority, payments and completion dates in the written terms.
Avoid
- Do not describe an oral negotiating position as a completed statutory settlement.
- Do not leave unresolved issues ambiguous in a partial settlement document.
Illustrative example
Section 80 in practice
A seller agrees to refund the product price but disputes consequential loss. The signed document records only the refund resolution so the remaining issue can continue.
Identify the statutory trigger
Section 80 sets out what happens when mediation yields full, partial or no agreement.
Preserve the key record
List full or partial issues, signatory authority, payments and completion dates in the written terms.
Apply the limit
A partial settlement must identify which issues remain. If no agreement is reached in time or settlement is impossible, the mediator reports that result; the mediator does not impose terms.
Outcome
- For any agreement, put precise obligations, timing and settled issues in writing and obtain signatures from parties or authorised representatives; the mediator sends a settlement report and signed agreement to the Commission.
Glossary
- Consumer mediation cell
- The cell attached to a consumer Commission for the statutory mediation process.
- Settlement report
- The mediator’s report sent to the Commission with a signed agreement, or explaining failure to settle.
Frequently asked questions
Can mediation settle only part of a complaint?
Yes. Subsection (1) expressly permits an agreement on all or only some issues, with the terms recorded and signed.
Who must sign agreed terms?
The parties or their authorised representatives must sign the written terms under subsection (1).
Need help applying this provision to your situation?
Contact BizeneedLast updated 10 October 2026