Chapter II - Consumer Protection Councils
Section 5
Section 5: Objects of Central Council
Section 5 gives the Central Council its object: advice on promoting and protecting consumer rights.
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This article is for general information. Refer to the Consumer Protection Act, 2019 official text for the official provisions. If you need professional advice for your situation, contact Bizeneed.
Statutory text
Bare law
The objects of the Central Council shall be to render advice on promotion and protection of the consumers' rights under this Act.
Introduction
The provision defines the Council’s policy purpose. It does not specify a complaint decision, penalty or mandatory direction to a trader.
Council advice should not be described as a binding Commission order.
Key takeaways
Who and what it covers
The provision defines the Council’s policy purpose. It does not specify a complaint decision, penalty or mandatory direction to a trader.
Operational step
Frame submissions to the Council around a consumer-rights promotion or protection issue.
Boundary
Council advice should not be described as a binding Commission order.
Purpose and trigger
The provision defines the Council’s policy purpose. It does not specify a complaint decision, penalty or mandatory direction to a trader.
Practical sequence
Frame submissions to the Council around a consumer-rights promotion or protection issue.
- Frame submissions to the Council around a consumer-rights promotion or protection issue.
- Support systemic proposals with evidence from consumer complaints or market practices.
- Use CCPA or Commission procedures separately when an enforceable remedy is sought.
Limit and related provision
Council advice should not be described as a binding Commission order.
The text is the central Act. Check current rules, regulations and notifications where the section delegates a detail.
Hypothetical example
A trade body asks for guidance on clearer product information and provides examples of recurring consumer confusion.
Primary sources
The statutory wording is drawn from the official central Act and checked against the India Code consolidation. The commencement notice identifies when this provision took effect.
Practical checklist
Do
- Frame submissions to the Council around a consumer-rights promotion or protection issue.
- Support systemic proposals with evidence from consumer complaints or market practices.
- Use CCPA or Commission procedures separately when an enforceable remedy is sought.
Avoid
- Do not cite Council advice as if it were a binding recall or refund order.
- Council advice should not be described as a binding Commission order.
Illustrative example
Section 5 in practice
A trade body asks for guidance on clearer product information and provides examples of recurring consumer confusion.
Identify the trigger
The provision defines the Council’s policy purpose. It does not specify a complaint decision, penalty or mandatory direction to a trader.
Gather evidence
Support systemic proposals with evidence from consumer complaints or market practices.
Apply the limit
Council advice should not be described as a binding Commission order.
Outcome
- Use CCPA or Commission procedures separately when an enforceable remedy is sought.
Glossary
- Consumer rights
- The rights listed in section 2(9), including information, safety, choice, hearing and redress.
- Promotion
- Activity aimed at advancing awareness and effective exercise of consumer rights.
Frequently asked questions
What is the Central Council’s statutory object?
To render advice on promotion and protection of consumers’ rights under the Act.
Does the object extend beyond consumer rights under this Act?
Section 5 frames it as advice on promotion and protection of consumers’ rights under this Act.
Need help applying this provision to your situation?
Contact BizeneedLast updated 10 October 2026