Chapter V - Mediation
Section 75
Section 75: Empanelment of mediators
Section 75 describes how each Commission prepares a panel of mediators for its attached consumer mediation cell.
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Need advice on Section 75?
This article is for general information. Refer to the Consumer Protection Act, 2019 official text for the official provisions. If you need professional advice for your situation, contact Bizeneed.
Statutory text
Bare law
(1) For the purpose of mediation, the National Commission or the State Commission or the District Commission, as the case may be, shall prepare a panel of the mediators to be maintained by the consumer mediation cell attached to it, on the recommendation of a selection committee consisting of the President and a member of that Commission.
(2) The qualifications and experience required for empanelment as mediator, the procedure for empanelment, the manner of training empanelled mediators, the fee payable to empanelled mediator, the terms and conditions for empanelment, the code of conduct for empanelled mediators, the grounds on which, and the manner in which, empanelled mediators shall be removed or empanelment shall be cancelled and other matters relating thereto, shall be such as may be specified by regulations.
(3) The panel of mediators prepared under sub-section (1) shall be valid for a period of five years, and the empanelled mediators shall be eligible to be considered for re-empanelment for another term, subject to such conditions as may be specified by regulations.
Introduction
A party should confirm the mediator appears on the relevant panel and review applicable regulations on eligibility, training, fees and conduct.
Key takeaways
What the section does
Section 75 describes how each Commission prepares a panel of mediators for its attached consumer mediation cell.
Operational response
A party should confirm the mediator appears on the relevant panel and review applicable regulations on eligibility, training, fees and conduct.
Important boundary
The selection committee includes the Commission President and a member. Panels last five years, while re-empanelment depends on regulatory conditions; appointment to the panel does not guarantee nomination to a case.
When the provision matters
Section 75 describes how each Commission prepares a panel of mediators for its attached consumer mediation cell.
The selection committee includes the Commission President and a member. Panels last five years, while re-empanelment depends on regulatory conditions; appointment to the panel does not guarantee nomination to a case.
Practical response
A party should confirm the mediator appears on the relevant panel and review applicable regulations on eligibility, training, fees and conduct.
Decision points and records
Check the panel period and applicable code of conduct before mediation begins.
Do not assume an expired panel listing authorises a fresh nomination.
Example
A company is told that a former adviser will mediate its dispute. It checks the panel and raises any independence concern under section 77.
Official sources
Practical checklist
Do
- Verify panel status and applicable fee and conduct regulations.
- Check the panel period and applicable code of conduct before mediation begins.
Avoid
- Do not assume any privately chosen mediator automatically qualifies for this statutory process.
- Do not assume an expired panel listing authorises a fresh nomination.
Illustrative example
Section 75 in practice
A company is told that a former adviser will mediate its dispute. It checks the panel and raises any independence concern under section 77.
Identify the statutory trigger
Section 75 describes how each Commission prepares a panel of mediators for its attached consumer mediation cell.
Preserve the key record
Check the panel period and applicable code of conduct before mediation begins.
Apply the limit
The selection committee includes the Commission President and a member. Panels last five years, while re-empanelment depends on regulatory conditions; appointment to the panel does not guarantee nomination to a case.
Outcome
- A party should confirm the mediator appears on the relevant panel and review applicable regulations on eligibility, training, fees and conduct.
Glossary
- Consumer mediation cell
- The cell attached to a consumer Commission for the statutory mediation process.
- Empanelment
- Inclusion of a mediator on a Commission-prepared panel following a selection committee recommendation.
Frequently asked questions
How long is a mediator panel valid?
Five years, with possible consideration for another term subject to the regulations.
Is panel membership permanent?
No. The panel lasts five years; another term requires consideration under regulatory conditions.
Need help applying this provision to your situation?
Contact BizeneedLast updated 10 October 2026