Chapter VIII - Miscellaneous
Section 98
Section 98: Protection of action taken in good faith
The listed Commission and CCPA actors receive protection from legal proceedings for acts done or intended in good faith under the Act, rules or orders.
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Need advice on Section 98?
This article is for general information. Refer to the Consumer Protection Act, 2019 official text for the official provisions. If you need professional advice for your situation, contact Bizeneed.
Statutory text
Bare law
No suit, prosecution or other legal proceeding shall lie against the Presidents and members of the District Commission, the State Commission and the National Commission, the Chief Commissioner, the Commissioner, any officer or employee and other person performing any duty under this Act, for any act which is in good faith done or intended to be done in pursuance of this Act or under any rule or order made thereunder.
Key takeaways
Statutory scope
The listed Commission and CCPA actors receive protection from legal proceedings for acts done or intended in good faith under the Act, rules or orders.
Key limit
The protection depends on good faith and statutory connection.
Practical response
If challenging official conduct, identify the specific act, authority and evidence relating to good faith and the statutory power.
Apply the statutory test
Analyse both the official’s statutory role and the good-faith facts before drawing a conclusion.
Prepare the response
If challenging official conduct, identify the specific act, authority and evidence relating to good faith and the statutory power.
The section is not a blanket immunity for every action of every official.
Illustrative example
A party disputing an inspection records exactly what an officer did and the authority invoked before assessing any remedy.
Official sources
Practical checklist
Do
- If challenging official conduct, identify the specific act, authority and evidence relating to good faith and the statutory power.
- Keep dated records of the relevant goods, notices, decisions and official communications.
Avoid
- The section is not a blanket immunity for every action of every official.
Glossary
- Good faith
- The statutory qualifier that must be assessed on the facts and applicable law.
Frequently asked questions
Is official conduct always immune?
No. The protection is for conduct done or intended in good faith in pursuance of the Act or a rule or order under it.
Who is covered?
The text lists Commission members, CCPA officeholders, officers, employees and others performing duties under the Act.
Need help applying this provision to your situation?
Contact BizeneedLast updated 10 October 2026