Chapter IV - Consumer Disputes Redressal Commission
Section 62
Section 62: Transfer of cases
Section 62 allows the National Commission to transfer specified complaints across State boundaries in the interest of justice.
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Need advice on Section 62?
This article is for general information. Refer to the Consumer Protection Act, 2019 official text for the official provisions. If you need professional advice for your situation, contact Bizeneed.
Statutory text
Bare law
On the application of the complainant or of its own motion, the National Commission may, at any stage of the proceeding, in the interest of justice, transfer any complaint pending before the District Commission of one State to a District Commission of another State or before one State Commission to another State Commission.
Introduction
A complainant seeking transfer should identify the existing Commission, proposed Commission and concrete reasons justice requires the move; the National Commission may also act on its own motion.
Key takeaways
What the section does
Section 62 allows the National Commission to transfer specified complaints across State boundaries in the interest of justice.
Operational response
A complainant seeking transfer should identify the existing Commission, proposed Commission and concrete reasons justice requires the move; the National Commission may also act on its own motion.
Important boundary
The text covers a District Commission in one State to one in another State, or one State Commission to another. It does not say that an opposite party has an equivalent express application right.
When the provision matters
Section 62 allows the National Commission to transfer specified complaints across State boundaries in the interest of justice.
The text covers a District Commission in one State to one in another State, or one State Commission to another. It does not say that an opposite party has an equivalent express application right.
Practical response
A complainant seeking transfer should identify the existing Commission, proposed Commission and concrete reasons justice requires the move; the National Commission may also act on its own motion.
Decision points and records
Explain why the proposed destination forum improves fairness in the pending case.
Do not cite section 62 for a move solely between two districts within one State; section 48 addresses that situation.
Example
A consumer relocates after filing against an interstate seller and asks to move the District Commission complaint to another State, explaining witness and travel constraints.
Official sources
Practical checklist
Do
- Keep a complete case file so it can follow a transfer order.
- Explain why the proposed destination forum improves fairness in the pending case.
Avoid
- Do not assume a business may demand transfer simply for convenience.
- Do not cite section 62 for a move solely between two districts within one State; section 48 addresses that situation.
Illustrative example
Section 62 in practice
A consumer relocates after filing against an interstate seller and asks to move the District Commission complaint to another State, explaining witness and travel constraints.
Identify the statutory trigger
Section 62 allows the National Commission to transfer specified complaints across State boundaries in the interest of justice.
Preserve the key record
Explain why the proposed destination forum improves fairness in the pending case.
Apply the limit
The text covers a District Commission in one State to one in another State, or one State Commission to another. It does not say that an opposite party has an equivalent express application right.
Outcome
- A complainant seeking transfer should identify the existing Commission, proposed Commission and concrete reasons justice requires the move; the National Commission may also act on its own motion.
Glossary
- National Commission
- The national consumer dispute redressal forum under Chapter IV of the Act.
- Interest of justice
- The statutory condition the National Commission applies before transferring a complaint across States.
Frequently asked questions
Can a pending complaint be moved across States?
Yes, at any stage, on a complainant’s application or the National Commission’s own motion if it considers transfer in the interest of justice.
Who may initiate a section 62 transfer?
The complainant may apply, and the National Commission may act on its own motion.
Need help applying this provision to your situation?
Contact BizeneedLast updated 10 October 2026