Press / to search

Chapter VIII - Miscellaneous

Section 103

Section 103: Power of National Commission to make regulations

With prior Central Government approval, the National Commission may notify regulations consistent with the Act, including costs and mediation-cell matters.

On this page

Need advice on Section 103?

This article is for general information. Refer to the Consumer Protection Act, 2019 official text for the official provisions. If you need professional advice for your situation, contact Bizeneed.

Contact us

Statutory text

Bare law

(1) The National Commission may, with the previous approval of the Central Government, by notification, make regulations not inconsistent with this Act to provide for all matters for which provision is necessary or expedient for the purpose of giving effect to the provisions of this Act. (2) In particular, and without prejudice to the generality of the foregoing power, such regulations may make provisions for— (a) the costs for adjournment to be imposed by the District Commission under the second proviso to sub-section (7) of section 38; (b) the costs for adjournment to be imposed by the State Commission or the National Commission, as the case may be, under the second proviso to section 52; (c) the maintenance of any other information by the consumer mediation cell under sub-section (4) of section 74; (d) the manner of submission of quarterly report by consumer mediation cell to the District Commission, the State Commission or the National Commission under sub-section (5) of section 74; (e) the qualifications and experience required for empanelment as mediator, the procedure for empanelment, the manner of training empanelled mediators, the fee payable to empanelled mediator, the terms and conditions for empanelment, the code of conduct for empanelled mediators, the grounds on which, and the manner in which, empanelled mediators shall be removed or empanelment shall be cancelled and the other matters relating thereto under sub-section (2) of section 75; (f) the conditions for re-empanelment of mediators for another term under sub-section (3) of section 75; (g) the other facts to be disclosed by mediators under clause (c) of section 77; (h) the time within which, and the manner in which, mediation may be conducted under sub-section (3) of section 79; and (i) such other matter for which provision is to be, or may be, made by regulation.

Key takeaways

1

Statutory scope

With prior Central Government approval, the National Commission may notify regulations consistent with the Act, including costs and mediation-cell matters.

2

Key limit

Regulations implement procedure within the Act; they cannot override the Act.

3

Practical response

Check current notified National Commission regulations for adjournments, mediation and case-management requirements.

Apply the statutory test

Verify the notified regulation and the legal status of its enabling provision before applying a procedural requirement.

Prepare the response

Check current notified National Commission regulations for adjournments, mediation and case-management requirements.

Do not treat a practice note as a regulation unless its legal status is verified.

Illustrative example

A respondent seeking an adjournment checks the applicable regulation on costs before making the request.

Official sources

Practical checklist

Do

  • Check current notified National Commission regulations for adjournments, mediation and case-management requirements.
  • Keep dated records of the relevant goods, notices, decisions and official communications.

Avoid

  • Do not treat a practice note as a regulation unless its legal status is verified.

Glossary

Regulation
A notified National Commission instrument made under this section with prior Central approval.

Frequently asked questions

Can the National Commission issue inconsistent regulations?

No. Regulations must be consistent with the Act and have prior Central Government approval.

Does the current section still refer to mediation cells?

Yes. The enacted Mediation Act schedule proposing deletion has not been shown commenced on the reviewed official record.

Need help applying this provision to your situation?

Contact Bizeneed

Last updated 10 October 2026