Chapter III - Central Consumer Protection Authority
Section 24
Section 24: appeal against a CCPA order
Section 24 gives an aggrieved person a route to appeal a CCPA order under section 20 or 21 to the National Commission.
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Need advice on Section 24?
This article is for general information. Refer to the Consumer Protection Act, 2019 official text for the official provisions. If you need professional advice for your situation, contact Bizeneed.
Statutory text
Bare law
A person aggrieved by any order passed by the Central Authority under sections 20 and 21 may file an appeal to the National Commission within a period of thirty days from the date of receipt of such order.
Introduction
The statutory period is thirty days from receipt of the order. The provision names orders under the recall/withdrawal and misleading-advertisement powers, so classify the communication before treating it as appealable under this section.
Receipt evidence matters. A business should preserve the order, service record, reasoning, supporting materials and immediate compliance steps while obtaining advice on the appeal.
Key takeaways
Specified orders only
The section refers to CCPA orders under sections 20 and 21, not every inquiry or informal communication.
Thirty days from receipt
The period stated in section 24 runs from the date the order is received.
National Commission forum
The Act names the National Consumer Disputes Redressal Commission as the appeal forum.
Identify the order
Confirm the authority, section number, operative directions and date of receipt. Preserve the complete signed order and proof of delivery.
Prepare the appeal record
Collect investigation correspondence, evidence submitted at hearing, product or advertisement records and the challenged findings.
Manage the deadline and compliance
Seek legal advice promptly on appeal filing and any interim relief. Do not assume filing an appeal by itself stays the order.
Hypothetical example
A manufacturer receives a section 20 recall order and disagrees with its scope. It records the receipt date, obtains the order and supporting material, and evaluates an appeal to the National Commission within the section’s thirty-day period.
Official sources
Practical checklist
Do
- Log the order's receipt date immediately.
- Keep a complete copy and proof of service.
- Review the appeal route and interim relief promptly.
Avoid
- Do not count thirty days from an assumed issue date without checking receipt.
- Do not treat a section 19 inquiry letter automatically as a section 20/21 appealable order.
Frequently asked questions
Where does a section 24 appeal go?
To the National Commission.
What starts the thirty-day period?
Receipt of the CCPA order under section 20 or 21.
Need help applying this provision to your situation?
Contact BizeneedLast updated 9 October 2026