Chapter IV - Consumer Disputes Redressal Commission
Section 60
Section 60: Review by National Commission in certain cases
Section 60 permits the National Commission to review its own order where an error is apparent on the face of the record.
On this page
Need advice on Section 60?
This article is for general information. Refer to the Consumer Protection Act, 2019 official text for the official provisions. If you need professional advice for your situation, contact Bizeneed.
Statutory text
Bare law
The National Commission shall have the power to review any of the order passed by it if there is an error apparent on the face of the record, either of its own motion or on an application made by any of the parties within thirty days of such order.
Introduction
A party considering review should identify a visible record error precisely and file its application within thirty days of the order; the Commission may also act on its own motion.
Key takeaways
What the section does
Section 60 permits the National Commission to review its own order where an error is apparent on the face of the record.
Operational response
A party considering review should identify a visible record error precisely and file its application within thirty days of the order; the Commission may also act on its own motion.
Important boundary
Review is directed to an apparent error. It is not the ordinary route for rearguing every factual finding or for replacing an appeal under section 67.
When the provision matters
Section 60 permits the National Commission to review its own order where an error is apparent on the face of the record.
Review is directed to an apparent error. It is not the ordinary route for rearguing every factual finding or for replacing an appeal under section 67.
Practical response
A party considering review should identify a visible record error precisely and file its application within thirty days of the order; the Commission may also act on its own motion.
Decision points and records
Attach the order and the exact record passage showing the alleged apparent mistake.
Do not introduce a new factual dispute as if it were a clerical or obvious record error.
Example
An order misstates an admitted invoice date. The company points to the record and seeks correction within the statutory review window.
Official sources
Practical checklist
Do
- Calculate the thirty-day window from the order and cite the exact record page.
- Attach the order and the exact record passage showing the alleged apparent mistake.
Avoid
- Do not use review as a general second hearing on the merits.
- Do not introduce a new factual dispute as if it were a clerical or obvious record error.
Illustrative example
Section 60 in practice
An order misstates an admitted invoice date. The company points to the record and seeks correction within the statutory review window.
Identify the statutory trigger
Section 60 permits the National Commission to review its own order where an error is apparent on the face of the record.
Preserve the key record
Attach the order and the exact record passage showing the alleged apparent mistake.
Apply the limit
Review is directed to an apparent error. It is not the ordinary route for rearguing every factual finding or for replacing an appeal under section 67.
Outcome
- A party considering review should identify a visible record error precisely and file its application within thirty days of the order; the Commission may also act on its own motion.
Glossary
- National Commission
- The national consumer dispute redressal forum under Chapter IV of the Act.
- Error apparent
- A mistake visible on the face of the existing record that may support review of the Commission’s own order.
Frequently asked questions
Who may trigger review?
The National Commission may act on its own motion, or a party may apply within thirty days of the order.
Is there an express period for a party’s review application?
Yes. A party must apply within thirty days of the National Commission order.
Need help applying this provision to your situation?
Contact BizeneedLast updated 10 October 2026