Subscription Policy

1. Subscription Plans and Pricing

Bizeneed offers the following subscription tiers, each designed to meet the needs of businesses at different stages of growth. Plan availability and pricing are subject to periodic review and may be updated from time to time:

• Starter Plan - Designed for early-stage businesses and solo entrepreneurs. Includes access to a limited set of professional services, up to 3 active service engagements per month, basic support, and standard delivery timelines. Priced at Rs. 999/month or Rs. 9,990/year (equivalent to Rs. 832.50/month, saving approximately 16%).
• Growth Plan - Ideal for growing businesses with moderate service requirements. Includes unlimited service engagements, priority professional matching, dedicated account support, expedited delivery timelines, advanced reporting dashboards, and up to 5 team member seats. Priced at Rs. 2,999/month or Rs. 29,990/year (equivalent to Rs. 2,499/month, saving approximately 16%).
• Enterprise Plan - Comprehensive solution for established businesses with high-volume service needs. Includes all Growth Plan features, plus unlimited team seats, custom service workflows, a dedicated relationship manager, SLA-backed response times, custom integrations, and white-label reporting options. Pricing is customized per engagement - please contact our sales team for a tailored quote.

All prices are displayed in Indian Rupees (INR) and include applicable Goods and Services Tax (GST) unless otherwise stated. Additional charges may apply for premium add-ons, custom services, or overage usage beyond plan limits. Plan features and limits are described in detail on the Pricing page and may be updated periodically.

2. Billing Cycles

Subscriptions are billed according to the cycle selected at the time of sign-up or plan change. The following billing options are available:

• Monthly Billing - You are billed at the start of each calendar month for the upcoming month of service. Monthly plans renew automatically each month unless cancelled in accordance with these terms.
• Annual Billing - You are billed once per year in advance for a full 12-month period of service. Annual plans offer a discounted rate compared to monthly billing, providing savings of approximately 16% over the equivalent monthly rate.
• Prorated Charges - When upgrading from a lower to a higher plan, you will be charged a prorated amount for the remainder of the current billing cycle. The new plan rate takes effect immediately upon confirmation of the upgrade.
• Prorated Credits - When downgrading from a higher to a lower plan, the downgrade takes effect at the start of the next billing cycle. No partial refund or credit is issued for the unused portion of the current cycle.
• Tax Inclusion - All stated prices include applicable GST at the prevailing rate. Any change in GST rates will be reflected in your subsequent invoices. You will be notified of such changes in advance.
• Currency - All billing is conducted in Indian Rupees (INR). If you are billing from outside India, your payment provider may apply foreign exchange conversion fees.

3. Auto-Renewal Terms

All subscriptions on Bizeneed are set to auto-renew by default unless explicitly cancelled by you before the renewal date. The following terms govern auto-renewal:

• Automatic Renewal - At the end of each billing cycle, your subscription will automatically renew for an identical period (monthly or annual) at the then-current plan rate. Your payment method on file will be charged automatically unless cancelled.
• Renewal Reminder - You will receive an email reminder at least 3 business days before any auto-renewal charge is processed. This reminder includes the amount to be charged, the payment method to be used, and instructions for cancelling or modifying your subscription.
• Cancellation Deadline - To prevent auto-renewal for the upcoming period, you must cancel your subscription at least 7 calendar days before the end of the current billing cycle. Cancellations made after this deadline may not prevent the renewal charge for the next period.
• Cancellation Method - Cancellations must be initiated through your Bizeneed account settings or by contacting our billing support team at billing@bizeneed.com. Cancellation requests submitted via email will be confirmed in writing.
• Post-Cancellation Access - After cancellation, you will continue to have access to subscription features until the end of the current paid billing period. After this period, access to premium features will be revoked, and your account will revert to a free-tier or limited-access mode.
• Reactivation - You may reactivate a cancelled subscription at any time during the remaining access period or afterward by updating your payment details. Reactivation may be subject to the then-current pricing and terms.
• Payment Method Updates - You are responsible for keeping your payment method current. If your payment method expires or fails, you will be notified and requested to update it before the renewal date. If payment cannot be processed, the grace period and suspension terms below will apply.

4. Plan Changes and Adjustments

You may change your subscription plan at any time. The following rules apply to plan changes:

• Upgrades - You may upgrade to a higher plan at any time. The new plan takes effect immediately, and you will be charged a prorated amount for the remainder of the current billing cycle based on the difference between plan rates. All features of the upgraded plan are available immediately upon confirmation.
• Downgrades - You may downgrade to a lower plan. Downgrades take effect at the start of the next billing cycle. You will continue to enjoy the features of your current plan until the end of the current period. Downgrade requests made more than 7 days before the cycle end will take effect in the upcoming cycle.
• Feature Limits - Upon any plan change, feature limits, service engagement allowances, and team member allocations are adjusted immediately (for upgrades) or at the next billing cycle (for downgrades). Usage that exceeds the limits of a lower-tier plan after a downgrade may be subject to additional charges or access restrictions.
• Price Adjustments - Bizeneed may adjust plan pricing from time to time due to changes in service offerings, feature additions, or operating costs. Price changes will be communicated to you at least 30 days in advance via email. You will have the option to accept the new pricing, change to another plan, or cancel before the price change takes effect.
• Grandfathered Pricing - Annual plan subscribers at the time of a price change will retain their current rate for the remainder of their annual billing cycle. The new pricing will apply upon the next renewal.
• Enterprise Customizations - Enterprise plan customers with custom agreements will be notified separately of any pricing or feature changes affecting their specific contract terms.

5. Cancellation and Refund Policy

We want you to be satisfied with your Bizeneed subscription. The following terms apply to cancellations and refund requests:

• Self-Service Cancellation - You may cancel your subscription at any time from your account settings without contacting support. Navigate to Account → Subscription → Cancel Plan and follow the prompts.
• Effect of Cancellation - Cancellation stops future auto-renewal charges but does not terminate your current subscription immediately. You will retain access to all subscription features until the end of the current paid billing period.
• No Refunds for Partial Periods - We do not provide refunds for the unused portion of a billing period upon cancellation. If you cancel mid-cycle, your subscription remains active until the cycle end date, and no pro-rata refund will be issued.
• Exceptional Refund Requests - In exceptional circumstances (e.g., billing errors, duplicate charges, or service unavailability exceeding 48 hours), you may request a refund by contacting our support team at billing@bizeneed.comwithin 14 days of the billing date. Each request will be reviewed on a case-by-case basis.
• Billing Error Refunds - If Bizeneed determines that a billing error has occurred (e.g., overcharge, duplicate charge, or incorrect plan billing), we will issue a full or partial refund of the erroneous charge within 7-10 business days of confirmation.
• Chargeback Policy - If you initiate a chargeback or payment dispute through your bank or payment provider without first contacting our billing team to resolve the issue, your Bizeneed account may be suspended or terminated, and any outstanding wallet balances or rewards may be forfeited.
• Re-subscription - You may re-subscribe at any time after cancellation. Re-subscription may be subject to current pricing and may require a new commitment period. Any previous account data will be restored if the re-subscription occurs within 90 days of cancellation.

6. Grace Period and Service Suspension

If a payment fails or cannot be processed, the following grace period and suspension provisions apply:

• Grace Period - Upon a failed payment, a grace period of 7 calendar days is provided during which your subscription remains fully active. During this time, we will retry the charge using the saved payment method and send you email reminders to update your payment details.
• Payment Retry Attempts - Bizeneed and our payment partners will attempt to process the outstanding payment up to 3 times during the grace period. You will receive a notification after each failed attempt with instructions to update your payment method.
• Service Suspension - If payment is not successfully processed within the grace period, your subscription will be temporarily suspended. During suspension, access to premium features, service engagements, and priority support will be restricted. Your data and account settings will be retained.
• Reinstatement - You may reinstate your subscription at any time during suspension by updating your payment method and settling any outstanding dues. Once payment is confirmed, full access is restored immediately.
• Account Deactivation - If the outstanding payment remains unresolved for a continuous period of 30 days after suspension, your account may be deactivated. Deactivated accounts may be reactivated by settling outstanding dues and paying a reactivation fee of Rs. 500 (or the equivalent in your plan's currency). Account data is retained for 90 days after deactivation, after which it may be permanently deleted.
• No Service During Suspension - During the suspension period, any active service engagements may be paused or terminated at the discretion of the assigned professional. Bizeneed is not liable for delays or interruptions in service delivery caused by payment suspension.
• Notification Obligation - You are responsible for ensuring that your contact email and phone number are kept up to date. Bizeneed will not be liable for missed payment notifications or service interruptions resulting from outdated contact information.