Grievance Redressal Policy
Last updated: September 2026
Overview
Bizeneed India Private Limited is committed to providing excellent service to all its customers. We recognize that timely and effective resolution of grievances is essential to maintaining trust. This Grievance Redressal Policy outlines our process for receiving, acknowledging, and resolving complaints raised by customers. We are dedicated to addressing each grievance with fairness, transparency, and in accordance with applicable laws including the Consumer Protection Act, 2019.
Complaint Submission
grievance@bizeneed.com - Send a detailed description of your complaint along with relevant documents and your registered contact information.
Phone
+91-77107-71301 (Monday to Saturday, 9:00 AM to 6:00 PM IST) - Speak directly to our grievance redressal team.
Online Form
Fill out the grievance form available in your customer portal under Support > Raise a Grievance. You will receive an auto-generated ticket number via email.
You may submit a complaint through any of the following channels. Our support team will acknowledge your complaint within 24 hours of receipt and provide you with a unique grievance reference number for tracking.
Escalation Levels
Support Team
Initial complaint is assigned to a support executive. They will investigate and provide a resolution or interim response within the standard resolution timeline. Most complaints are resolved at this level.
Senior Manager
If you are not satisfied with the Level 1 response, you may escalate to the Senior Manager. Escalate by replying to the original ticket thread or calling the escalation desk with your grievance reference number. A senior manager will review the case and respond within the escalation timeline.
Nodal Officer
Unresolved complaints that were not satisfactorily addressed at Level 2 will be escalated to the Nodal Officer. The Nodal Officer is the final authority within Bizeneed for grievance resolution and will provide a final response within the prescribed timeline.
Resolution Timeline
3 Days
Acknowledgement of your complaint with a unique reference number and initial response from the support team.
7 Days
Target resolution for standard complaints (billing inquiries, service issues, account queries, and similar matters).
15 Days
Maximum resolution timeline for complex grievances (legal matters, refund disputes, and escalated complaints). Complaints requiring investigation by third parties may take longer, and you will be kept informed of progress.
Nodal Officer Details
| Name | Uday Bisht |
| Designation | Grievance Redressal Nodal Officer |
| grievance@bizeneed.com | |
| Phone | +91-77107-71301 |
| Office Hours | Monday to Saturday, 9:00 AM to 6:00 PM IST |
| Address | Bizeneed India Private Limited, New Delhi, Delhi, India |
Dispute Resolution
If a complaint remains unresolved after escalation through all three levels, the matter may be referred to alternate dispute resolution mechanisms. Customers may approach the appropriate consumer forum, the Banking Ombudsman (where applicable), or any other statutory authority as provided under applicable law. Bizeneed is committed to cooperating fully with any such proceedings and providing all relevant information and documentation. We encourage customers to use the internal escalation process before approaching external authorities.
Grievance Register
Bizeneed maintains a centralized Grievance Register that records all complaints received, their status, actions taken, and resolution outcomes. The register is reviewed on a weekly basis by the management team to identify recurring issues and implement systemic improvements. Customers may request a summary of their complaint history at any time by contacting the grievance team.
Need to raise a grievance or have questions about our process?
Submit a Grievance