Force Majeure Policy

Force majeure means any event or circumstance beyond the reasonable control of Bizeneed India Private Limited that prevents or delays the performance of its obligations under the agreement. Such events include, but are not limited to, acts of God, natural disasters, war, terrorism, riots, civil unrest, government actions, pandemics, epidemics, labour disputes, utility failures, internet or telecommunications outages, cyber attacks, and any other event that could not have been reasonably foreseen or prevented. Force majeure events are evaluated on a case-by-case basis considering the event's severity, duration, and impact on service delivery.

• Events beyond reasonable control that prevent or delay performance of obligations
• Includes acts of God, natural disasters, war, terrorism, civil unrest, and government actions
• Includes pandemics, epidemics, labour disputes, utility failures, and cyber attacks
• Evaluated on a case-by-case basis considering severity, duration, and impact
• Does not include events caused by negligence or failure to take reasonable precautions
• Does not include events that were foreseeable or could have been mitigated

The following categories of events are typically recognized as force majeure under this policy: natural disasters including earthquakes, floods, hurricanes, cyclones, and wildfires; government actions including lockdowns, import/export restrictions, sanctions, and regulatory changes; infrastructure failures including power outages, internet outages, telecommunications failures, and cloud service disruptions; health emergencies including pandemics, epidemics, and government-mandated closures; and civil disturbances including riots, strikes, labour disputes, and acts of terrorism.

• Natural disasters: earthquakes, floods, cyclones, hurricanes, wildfires, and tsunamis
• Government actions: lockdowns, sanctions, regulatory changes, and import/export restrictions
• Infrastructure failures: power outages, internet outages, telecom failures, and cloud disruptions
• Health emergencies: pandemics, epidemics, and government-mandated business closures
• Civil disturbances: riots, strikes, labour disputes, and acts of terrorism
• Cyber attacks: large-scale security breaches affecting service infrastructure

During a force majeure event, the affected party's obligations under the agreement are suspended to the extent and for the duration of the event. Time periods for performance are extended by the length of the force majeure event. Neither party shall be liable for failure or delay in performing obligations caused by the force majeure event. Payments already due prior to the commencement of the force majeure event remain payable. Services that can still be delivered despite the force majeure event shall continue to be provided.

• Obligations suspended to the extent and for the duration of the force majeure event
• Performance deadlines extended by the length of the force majeure event
• No liability for failure or delay in performance caused by the force majeure event
• Payments due prior to the event remain payable
• Deliverable services unaffected by the event continue to be provided
• Partial performance during force majeure is compensated on a pro-rata basis

The party invoking force majeure must notify the other party in writing within 7 days of the commencement of the force majeure event. The notice must describe the event, its expected duration, and the obligations affected. Regular updates must be provided at intervals not exceeding 14 days. Upon cessation of the force majeure event, the affected party must notify the other party within 3 business days and resume performance of obligations within a reasonable time.

• Written notice required within 7 days of the force majeure event commencement
• Notice must describe the event, expected duration, and affected obligations
• Regular updates provided at intervals not exceeding 14 days
• Cessation notice required within 3 business days of the event ending
• Performance to resume within a reasonable time after the event ends
• Notifications sent to the primary contact email on file

If a force majeure event continues for more than 60 consecutive days, either party may terminate the agreement by providing 10 days' written notice to the other party. Upon termination due to force majeure, both parties are released from their obligations except for payment of fees accrued prior to the force majeure event and any confidentiality obligations. Refunds for prepaid but undelivered services will be calculated on a pro-rata basis for the unfulfilled period.

• Force majeure exceeding 60 consecutive days allows termination by either party
• Termination requires 10 days' written notice to the other party
• Payment obligations for services rendered prior to the event remain enforceable
• Confidentiality obligations survive termination regardless of force majeure
• Prepaid services for the unfulfilled period eligible for pro-rata refund
• Both parties cooperate to minimize disruption and restore services promptly