Subscription Terms & Conditions

These Subscription Terms & Conditions ("Subscription Terms") constitute a legally binding agreement between you ("Subscriber", 'you', or 'your') and Bizeneed India Private Limited ("Company", 'we', 'us', or 'our') governing your subscription to and use of subscription-based services offered through the Bizeneed platform. These Subscription Terms are framed in strict accordance with the Information Technology Act, 2000, the Indian Contract Act, 1872, the Consumer Protection Act, 2019, and all other applicable Indian laws and regulations. These Subscription Terms supplement the general Terms of Service available at /terms. In the event of any conflict between these Subscription Terms and the general Terms of Service, these Subscription Terms shall prevail with respect to subscription-related matters. Please read these Subscription Terms carefully before subscribing to any plan. By subscribing, purchasing a plan, or using any subscription-based service, you agree to be bound by these Subscription Terms in their entirety.

• These Subscription Terms govern all subscription-based services offered through the Bizeneed Platform
• They apply in addition to the general Terms of Service and form an integral part of your agreement with Bizeneed
• By subscribing to any plan, you confirm you have read, understood, and agree to these Subscription Terms
• If you act on behalf of a company or legal entity, you represent that you have the authority to bind that entity to these Subscription Terms
• Questions regarding these Subscription Terms should be directed to legal@bizeneed.in

Bizeneed India Private Limited offers subscription-based plans for various compliance and professional services categories. Plans are available on a monthly or annual billing cycle and provide access to specified features, services, and professional support as outlined in the plan details at the time of subscription. Available plans include Starter plans for new businesses and startups requiring basic compliance support, Growth plans for growing businesses requiring comprehensive compliance and advisory services, Enterprise plans for established businesses with complex compliance requirements including dedicated account management, and add-on services that may be purchased separately and are not included in any base subscription plan. Features included in each plan are listed on the respective plan page on the Platform and are subject to the usage limits defined therein. We reserve the right to introduce, modify, or discontinue plans at any time.

• Starter Plan - Designed for new businesses and startups requiring basic compliance support and limited service access
• Growth Plan - Designed for growing businesses requiring comprehensive compliance, advisory services, and priority support
• Enterprise Plan - Designed for established businesses with complex compliance requirements, dedicated account management, and customised service bundles
• Add-on services - Additional professional services that can be purchased separately and are not included in base subscription plans
• Plan features, usage limits, and included services are as described on the respective plan page at the time of subscription
• Plans may be subject to fair usage policies and usage caps as specified in the plan details
• We reserve the right to introduce new plans, modify existing plans, or discontinue any plan at any time with appropriate notice

All subscription plans are set to auto-renew automatically at the end of each billing cycle (monthly or annual as selected by you) unless you cancel your subscription at least 7 days before the end of the current billing period. Upon auto-renewal, your subscription will renew for the same plan and billing cycle unless you have changed your plan prior to the renewal date. We will notify you via email at least 7 days before your subscription is due for renewal. If you wish to change your plan, switch from monthly to annual billing, or cancel your subscription, you must do so through your account settings on the Platform or by contacting our support team at least 7 days before the renewal date. Failure to cancel within this period will result in your subscription being automatically renewed and the applicable fees being charged to your registered payment method.

• Subscriptions auto-renew automatically at the end of each billing cycle unless cancelled at least 7 days before expiry
• Renewal pricing will be as per the then-current plan pricing and may differ from your original subscription price
• We will send a renewal reminder email at least 7 days before the renewal date
• You may cancel your subscription through your account settings or by contacting support@bizeneed.in
• If you switch plans, the new plan pricing applies from the start of the next billing cycle
• No refunds will be issued for unused portions of a billing period upon auto-renewal, except as specified in the Cancellation & Refund section
• Continued use of subscription services after a failed payment attempt does not waive the outstanding payment obligation

Subscription fees are as displayed on the respective plan pages and are charged in advance at the start of each billing cycle. All fees are quoted exclusive of applicable Goods and Services Tax (GST) unless otherwise stated. GST will be calculated and applied as per prevailing rates at the time of billing. Government fees, stamp duties, regulatory fees, out-of-pocket expenses, courier charges, attestation fees, notary fees, and third-party charges are billed separately and are payable in addition to your subscription fees. Payments must be made through the official payment gateways integrated with the Bizeneed Platform using the available payment methods including credit cards, debit cards, UPI, net banking, and other methods as may be offered from time to time. Late payments may attract interest at 18% per annum or the maximum rate permitted under applicable law, calculated from the due date until the date of actual payment. We reserve the right to suspend or restrict access to subscription services for accounts with overdue payments exceeding 15 days.

• Subscription fees are charged in advance at the beginning of each billing cycle (monthly or annual)
• All fees are exclusive of applicable GST unless explicitly stated otherwise on the plan page
• Government fees, stamp duties, regulatory fees, out-of-pocket expenses, and third-party charges are billed separately
• GST is applicable on all services as per the prevailing GST rates at the time of billing
• Payments must be made through official payment gateways integrated with the Platform
• Accepted payment methods include credit cards, debit cards, UPI, net banking, and other methods offered on the Platform
• Late payments attract interest at 18% per annum calculated from the due date to the date of actual payment
• Subscription services may be suspended for accounts with overdue payments exceeding 15 days
• Promotional or introductory pricing is applicable only for the first billing cycle unless otherwise specified

You may cancel your subscription at any time through your account settings on the Bizeneed Platform or by contacting our support team. For cancellations to take effect before the next billing cycle, you must submit your cancellation request at least 7 days before the end of the current billing period. Once cancelled, your subscription will remain active until the end of the current billing period, after which it will not renew. No refunds will be issued for the unused portion of the current billing period unless required by applicable law. Annual subscription plans may be eligible for a pro-rata refund if cancelled within the first 14 days of the subscription period, subject to deduction of a reasonable cancellation charge as per the Consumer Protection (E-Commerce) Rules, 2020. Refunds, where applicable, will be processed to the original payment method within 15-30 business days. Subscription fees for services already rendered or commenced cannot be refunded. In case of service discontinuation by Bizeneed, eligible subscribers will receive a pro-rata refund for the unused portion of their prepaid subscription period.

• You may cancel your subscription at any time through your account settings or by contacting support@bizeneed.in
• Cancellation must be submitted at least 7 days before the end of the current billing period to avoid the next charge
• No refund for the unused portion of the current billing period, unless required by applicable law
• Annual plans cancelled within the first 14 days may be eligible for a pro-rata refund subject to applicable deductions
• Refunds, where applicable, are processed to the original payment method within 15-30 business days
• Services already rendered or commenced are not eligible for refund
• Pro-rata refund applies if Bizeneed discontinues the subscription service before the end of your billing period
• Refund requests should be directed to billing@bizeneed.in with your subscription details and reason for request
• We reserve the right to reject or adjust refund amounts based on service usage and applicable laws

Bizeneed India Private Limited reserves the right to modify, update, suspend, or discontinue any aspect of the subscription services, including plan features, pricing, usage limits, service availability, and supported professional services categories at any time with or without notice. We will endeavour to provide advance notice of at least 30 days for any material changes to plan features, pricing, or service availability through email notifications and in-platform announcements. In the event of a price increase, you will be notified at least 30 days before the new pricing takes effect, and you will have the option to accept the new pricing, change your plan, or cancel your subscription without penalty before the effective date of the price change. We are not liable to you or any third party for any modification, suspension, or discontinuation of the subscription services.

• We may modify, update, suspend, or discontinue subscription services at any time with or without notice
• Material changes to plan features, pricing, or availability will be communicated at least 30 days in advance
• Price increases will be notified at least 30 days before taking effect
• You may accept the new pricing, change your plan, or cancel without penalty before a price change takes effect
• We are not liable for any modification, suspension, or discontinuation of subscription services
• No refund or credit will be issued for changes to free features or reduction in service availability
• Changes to these Subscription Terms will be effective immediately upon posting on the Platform

Bizeneed India Private Limited reserves the right to suspend or restrict your access to subscription services under the following circumstances: non-payment of subscription fees or overdue payments exceeding 15 days, violation of these Subscription Terms, the general Terms of Service, or any other applicable policies, provision of false, misleading, or fraudulent information, engagement in any activity that compromises the security, integrity, or availability of the Platform or its services, request by law enforcement or regulatory authorities, or prolonged account inactivity exceeding 90 days for monthly subscriptions or 180 days for annual subscriptions. During the suspension period, your subscription fees will continue to accrue unless the subscription has been formally cancelled. Access to subscription benefits, services, and support will be suspended during the suspension period. You will be notified of the suspension and the steps required to resolve the issue and restore access.

• Suspension may occur for non-payment exceeding 15 days, violation of terms, or fraudulent activity
• Access to subscription benefits and services is suspended during the suspension period
• Subscription fees continue to accrue during suspension unless formally cancelled
• You will be notified of the suspension and provided with steps to resolve the issue
• Accounts inactive for over 90 days (monthly) or 180 days (annual) may be suspended or deactivated
• We may suspend or terminate accounts upon request by law enforcement or regulatory authorities
• Upon resolution of the suspension cause, access may be restored at our sole discretion
• Repeated suspension may result in permanent termination of the subscription and account

To the maximum extent permitted under applicable Indian law, including the Information Technology Act, 2000 and the Consumer Protection Act, 2019, Bizeneed India Private Limited's aggregate liability under any subscription engagement or claim arising from these Subscription Terms or the use of our subscription services shall not exceed the subscription fees paid by you for the preceding 3 months or the current billing period, whichever is lower. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, business interruption, loss of business opportunities, or any other financial loss arising from the use or inability to use our subscription services, even if we have been advised of the possibility of such damages. We are not liable for delays, errors, rejections, or adverse outcomes caused by government authorities, regulatory bodies, or third-party service providers. Our subscription services are provided on an 'as-is' and 'as-available' basis.

• Aggregate liability limited to subscription fees paid in the preceding 3 months or the current billing period, whichever is lower
• No liability for indirect, incidental, special, consequential, or punitive damages of any kind
• No liability for loss of profits, data, goodwill, business opportunities, or anticipated savings
• Not liable for delays, errors, rejections, or adverse outcomes caused by government authorities or third-party service providers
• Not liable for losses arising from inaccurate, incomplete, or delayed information provided by the subscriber
• No liability for service interruptions due to force majeure events including acts of God, natural disasters, government actions, or technical failures
• Services are provided on an 'as-is' and 'as-available' basis without warranties of any kind, express or implied
• Nothing in these Subscription Terms excludes liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation

These Subscription Terms & Conditions shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. The courts in New Delhi, Delhi, India shall have exclusive jurisdiction over any dispute, claim, or proceeding arising out of or relating to these Subscription Terms or the use of our subscription services. Any dispute arising from or in connection with these Subscription Terms shall first be attempted to be resolved through good-faith negotiations for a period of 30 days. If the dispute cannot be resolved through negotiation, it shall be referred to arbitration under the Arbitration and Conciliation Act, 1996 before a sole arbitrator appointed by mutual consent. The seat of arbitration shall be New Delhi, Delhi, India, and the language of arbitration shall be English. The arbitration award shall be final and binding.

• These Subscription Terms are governed by the laws of India without regard to conflict of law provisions
• Courts in New Delhi, Delhi, India have exclusive jurisdiction over all disputes
• Disputes shall first be attempted to be resolved through good-faith negotiations for 30 days
• Unresolved disputes are referred to arbitration under the Arbitration and Conciliation Act, 1996
• Seat of arbitration: New Delhi, Delhi, India; Language of arbitration: English
• The arbitration award shall be final and binding on all parties
• Either party may seek urgent interim or injunctive relief from a court of competent jurisdiction

If you have any questions, concerns, or feedback regarding these Subscription Terms & Conditions, please do not hesitate to contact us. Our legal team is available to address any queries or clarifications you may need regarding subscription plans, billing, auto-renewal, cancellation, refunds, and all other subscription-related matters. For subscription billing inquiries, payment issues, or plan changes, please reach out to our billing and support teams. For legal and compliance-related matters, please use the dedicated email address below. We strive to respond to all inquiries within a reasonable timeframe and in accordance with applicable consumer protection laws.

• Email: legal@bizeneed.in - for legal, compliance, and terms-related inquiries
• Email: billing@bizeneed.in - for subscription billing, payment, and invoicing inquiries
• Email: support@bizeneed.in - for general support, plan changes, and service queries
• Registered Office: Bizeneed India Private Limited, New Delhi, Delhi, India
• Grievance Officer: grievance@bizeneed.in - for complaints and dispute resolution
• Response time: We aim to respond to all inquiries within 2-3 business days

We reserve the right to update, modify, or replace any part of these Subscription Terms & Conditions at any time without prior notice. Changes will be effective immediately upon posting on the Platform. It is your responsibility to review these Subscription Terms periodically for any updates. The "Last updated" date at the top of this page indicates when these Subscription Terms were last revised. Your continued use of the subscription services following the posting of any changes constitutes your acceptance of the revised Subscription Terms. If you do not agree with the updated Subscription Terms, you must cancel your subscription and discontinue use of the subscription services. Material changes to these Subscription Terms, including changes to pricing, auto-renewal terms, or cancellation policies, will be communicated to registered subscribers via email or through an in-platform notification at least 7 days before the effective date of such changes.

• These Subscription Terms may be updated, modified, or replaced at any time without prior notice
• Changes are effective immediately upon posting on the Platform
• The Last updated date indicates when these Subscription Terms were last revised
• Continued use of subscription services after changes constitutes acceptance of the revised Subscription Terms
• Material changes will be communicated to registered subscribers at least 7 days in advance
• Subscribers who do not agree with updated Terms must cancel their subscription and discontinue use
• Previous versions of these Subscription Terms are available upon written request to legal@bizeneed.in