Terms & Conditions - NRI Services

Welcome to Bizeneed India Private Limited. These Terms and Conditions constitute a legally binding agreement between you ('Client', 'you', or 'your') and Bizeneed India Private Limited ('Company', 'we', 'us', or 'our') governing your engagement of NRI Services through the Bizeneed platform. These Terms are framed in strict accordance with the Foreign Exchange Management Act, 1999 (FEMA), the Income Tax Act, 1961, the Information Technology Act, 2000, the Indian Contract Act, 1872, and all other applicable Indian laws and regulations. Please read these Terms carefully before availing our services. By requesting a quote, placing an order, or engaging our services, you agree to be bound by these Terms in their entirety.

• These Terms govern all engagements for NRI financial services including account opening, tax filing, and compliance
• The Platform operates as a technology-enabled intermediary connecting NRIs with qualified professionals
• By placing an order or purchasing any service, you confirm you have read, understood, and agree to these Terms
• If you act on behalf of another person or entity, you represent that you have the authority to bind them to these Terms
• Continued engagement of services after any modifications to these Terms constitutes acceptance of the updated Terms
• Questions regarding these Terms should be directed to legal@bizeneed.in

Bizeneed India Private Limited provides technology-enabled services for Non-Resident Indians (NRIs) and Persons of Indian Origin (PIOs). Our services include: NRE/NRO/FCNR account opening assistance with Indian banks; NRI tax filing (income tax returns for global income as per Indian tax laws); tax compliance advisory including DTAA (Double Taxation Avoidance Agreement) benefits; assistance with PAN card application and updates; advisory on FEMA compliance for NRI investments and remittances; support for repatriation of funds and outward remittance compliance; assistance with portfolio investment schemes (PIS) for NRIs; advisory on NRI property transactions and capital gains tax implications; and support with TDS/TCS compliance for NRI investors. The exact scope of services will be specified in the service engagement agreement or order confirmation. Services do not include legal representation before tax authorities or courts unless explicitly agreed in writing.

• NRE/NRO/FCNR bank account opening assistance with designated Indian banks
• NRI income tax return filing covering Indian income and global income as per applicable tax laws
• Tax compliance advisory including DTAA benefits and relief from double taxation
• PAN card application, correction, and update services
• FEMA compliance advisory for NRI investments, property purchases, and financial transactions
• Repatriation assistance and outward remittance compliance under RBI regulations
• Portfolio Investment Scheme (PIS) account setup and compliance for NRI stock market investments
• Advisory on capital gains tax implications for NRI property and investment transactions
• TDS/TCS compliance and refund support for NRI investors

As a client engaging our NRI Services, you agree to provide all necessary information, documents, and cooperation required for timely and accurate service delivery. This includes valid passport copies with current visa/OCI/PIO card status; overseas residential address proof and Indian address (if applicable); PAN card or PAN application details; Indian bank account details or account opening documentation; details of income sources including Indian income, foreign income, and remittances; information about investments, property holdings, and financial assets in India; and any other documents as may be required by banks, tax authorities, or RBI regulations. You are responsible for disclosing all global income and assets as required under Indian tax laws. Any inaccuracies or omissions in the information provided may result in compliance issues, tax penalties, or rejection of applications.

• Provide valid passport copies with current visa, OCI, or PIO card status
• Submit overseas residential address proof and Indian address details if applicable
• Furnish PAN card details or initiate PAN application process
• Provide complete information about income sources including Indian and foreign income
• Disclose all investments, property holdings, and financial assets in India
• Submit details of remittances, foreign exchange transactions, and NRI bank accounts
• Provide Indian bank account details or documentation for account opening
• Notify Bizeneed immediately of any changes in residential status, visa status, or address
• You are solely responsible for complying with FEMA, tax laws, and RBI regulations in India and your country of residence
• Disclose all global income and assets as required under Indian tax laws and DTAA provisions
• Execute and return all forms, declarations, and documents within agreed timelines

Service fees for NRI Services are as communicated at the time of engagement and become binding upon your acceptance. Fees typically include professional charges for documentation, tax preparation, account opening assistance, and advisory services. Government fees (including PAN application fees, stamp duties), bank charges, courier charges, attestation fees, and other out-of-pocket expenses are billed separately and are payable in addition to our professional fees. All fees are quoted inclusive or exclusive of GST as explicitly specified in the quotation. Payment must be made as per the agreed payment schedule. Late payments may attract interest at 18% per annum from the due date. We reserve the right to withhold filing or submission of applications until full payment is received. Additional charges apply for expedited processing, revisions, and supplementary filings.

• Service fees are as communicated at the time of engagement and are binding upon acceptance
• Government fees (PAN, stamp duties), bank charges, attestation, and out-of-pocket expenses are billed separately
• Fees are inclusive or exclusive of GST as explicitly stated in the quotation or invoice
• Late payments attract interest at 18% per annum calculated from the due date
• We may withhold filing or submission of applications until full payment is received
• Services may be suspended for accounts with overdue payments exceeding 30 days
• Refund eligibility is governed by our Refund Policy available at /refund-policy
• Additional charges apply for expedited processing, revisions, and supplementary filings due to client errors
• Foreign currency conversion charges may apply for international payments

While we strive to complete all NRI Services within the standard timelines of 10-20 business days from the date of receipt of all required documents and payments, actual timelines may vary based on government processing schedules, bank internal procedures, document completeness, and workload. NRE/NRO account opening documentation typically takes 2-3 business days for preparation; bank processing takes 7-15 business days. PAN card application processing typically takes 15-20 business days. Income tax return filing typically takes 10-15 business days after receiving all documents. DTAA benefits applications and other compliance services may take 20-30 business days. We will provide periodic updates on the status of your application. Delays caused by government authorities, banks, incomplete documentation, or supplementary information requests are beyond our control.

• Account opening documentation: typically 2-3 business days for preparation
• NRE/NRO bank account opening: typically 7-15 business days for bank processing
• PAN card application: typically 15-20 business days from submission
• Income tax return filing: typically 10-15 business days after receipt of all documents
• DTAA benefits and other compliance applications: typically 20-30 business days
• Periodic status updates will be provided throughout the engagement
• Delays due to government processing, bank procedures, incomplete documentation, or supplementary queries are beyond our control
• Expedited processing may be available on request for additional charges

Both parties agree to maintain strict confidentiality with respect to all information shared during the course of the engagement. You agree that all passport details, visa information, financial disclosures, tax information, investment details, and any other sensitive information shared with us will be treated as confidential. We implement industry-standard security measures to protect your data including encryption, access controls, and secure storage systems. Your data will not be shared with third parties except as required for service delivery, as mandated by applicable law in India or your country of residence, or with your prior written consent. Our team members are bound by confidentiality obligations. We may share information with banks, tax authorities, and government bodies as part of the service delivery process. Upon completion or termination of services, your confidential data will be retained as per applicable data protection laws and our data retention policy.

• All passport details, visa information, financial disclosures, and tax information are treated as confidential
• Industry-standard security measures including encryption, access controls, and secure storage are implemented
• Your data will not be shared with third parties except as required for service delivery or mandated by applicable law
• Team members are bound by strict confidentiality obligations
• Information may be shared with banks, tax authorities, and government bodies as part of service delivery
• Data retention and disposal comply with applicable Indian data protection laws
• You may request deletion of your data after service completion, subject to legal retention requirements

To the maximum extent permitted under applicable Indian law, including the Information Technology Act, 2000 and the Consumer Protection Act, 2019, Bizeneed India Private Limited's aggregate liability under any NRI Services engagement shall not exceed the service fees paid by you for the specific engagement in the preceding 12 months. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of tax benefits, FEMA penalties, rejection of applications, loss of investment opportunities, double taxation, or any financial loss arising from the use of our services. We are not liable for delays, errors, rejections, or adverse decisions by banks, tax authorities, RBI, or other government bodies. We are not liable for losses arising from inaccurate, incomplete, or delayed information provided by you, including undisclosed income or non-disclosure of foreign assets. We are not liable for tax implications in your country of residence resulting from our services.

• Aggregate liability limited to fees paid for the specific NRI Services engagement in the preceding 12 months
• No liability for indirect, incidental, special, consequential, or punitive damages of any kind
• No liability for FEMA penalties, tax penalties, or adverse decisions by government authorities
• Not liable for double taxation, loss of tax benefits, or tax implications in your country of residence
• Not liable for delays, errors, or rejections caused by banks, tax authorities, RBI, or other government bodies
• Not liable for losses arising from inaccurate, incomplete, or delayed information provided by you
• Not liable for undisclosed income, non-disclosure of foreign assets, or non-compliance by you
• Nothing in these Terms excludes liability for death or personal injury caused by our negligence or for fraud

Either party may terminate the service engagement by providing not less than 30 days' prior written notice to the other party. In the case of NRI Services, if an application has already been submitted to government authorities, banks, or tax departments, work completed up to that point will be billed proportionally. Bizeneed may terminate the engagement immediately if you provide false or misleading information, fail to make payments when due, or breach these Terms. Upon termination, all outstanding fees for completed work become immediately due and payable. We will deliver completed work product within 15 days of termination. Provisions of these Terms that by their nature should survive termination, including confidentiality and limitation of liability, shall remain in full force and effect.

• Either party may terminate with not less than 30 days' prior written notice
• If an application has been submitted to authorities or banks, completed work will be billed proportionally
• All outstanding fees for completed work become immediately due and payable upon termination
• Completed work product will be delivered within 15 days of termination
• Confidentiality, limitation of liability, and dispute resolution provisions survive termination
• Upon request within 30 days of termination, your data will be provided in a portable format
• Government and bank fees already paid are non-refundable

If you have any questions, concerns, or feedback regarding these Terms and Conditions for NRI Services, please do not hesitate to contact us. Our legal and compliance teams are available to address any queries or clarifications you may need. For general inquiries, service-related questions, or technical support, please reach out through our contact channels. For legal, compliance, and tax-related matters, please use the dedicated email address below. We strive to respond to all inquiries within a reasonable timeframe and in accordance with applicable consumer protection laws. For grievances related to NRI services, please use the grievance email address provided below. Given our clients are located across multiple time zones, we aim to provide responses within 2-3 business days.

• Email: legal@bizeneed.in - for legal, compliance, and terms-related inquiries
• Email: support@bizeneed.in - for general support, technical issues, and service queries
• Email: grievance@bizeneed.in - for complaints and dispute resolution regarding NRI services
• Registered Office: Bizeneed India Private Limited, New Delhi, Delhi, India
• Response time: We aim to respond to all inquiries within 2-3 business days