Terms & Conditions - FSSAI Registration

Welcome to Bizeneed India Private Limited. These Terms & Conditions constitute a legally binding agreement between you ("Business", 'you', or 'your') and Bizeneed India Private Limited ("Company", 'we', 'us', or 'our') specifically governing your engagement for FSSAI (Food Safety and Standards Authority of India) registration, renewal, and compliance services through the Bizeneed platform. These Terms are framed in strict accordance with the Food Safety and Standards Act, 2006, the Information Technology Act, 2000, the Indian Contract Act, 1872, and all other applicable Indian laws and regulations. Please read these Terms carefully before availing our FSSAI services. By submitting a service request, making a payment, or providing any documentation, you agree to be bound by these Terms in their entirety.

• These Terms apply specifically to all FSSAI registration, renewal, and compliance service engagements through Bizeneed
• The Platform acts as a technology-enabled intermediary connecting businesses with qualified FSSAI compliance professionals
• By submitting a service request, you confirm you have read, understood, and agree to these Terms
• If you act on behalf of a food business, you represent that you have the authority to bind that entity to these Terms
• Continued engagement for FSSAI services after modifications to these Terms constitutes acceptance of the updated Terms
• Questions regarding these Terms should be directed to legal@bizeneed.in

These Terms govern all FSSAI-related services offered through the Bizeneed platform, including: (a) Central FSSAI License registration for large food businesses with turnover exceeding ₹20 lakh; (b) State FSSAI License registration for medium food businesses with turnover between ₹12 lakh and ₹20 lakh; (c) FSSAI Registration (Basic/Food Safety Registration) for small food businesses with turnover below ₹12 lakh; (d) FSSAI License renewal and modification services; (e) FSSAI compliance advisory and documentation support; (f) Food category classification guidance as per FSSAI Schedule IV; (g) Import Export Code (IEC) coordination for food importers/exporters; and (h) Any other FSSAI-related services as may be offered from time to time. Services are rendered by independent qualified professionals and consultants.

• Central FSSAI License registration, State FSSAI License registration, and Basic FSSAI Registration as applicable to your food business category
• FSSAI License renewal before expiry date to ensure continuity of operations
• Modification of FSSAI License details including address, food category, capacity, and premises
• Food category classification and nomination guidance as per FSSAI Schedule IV
• FSSAI compliance advisory, documentation support, and regulatory guidance
• Coordination with FSSAI authorities, designated officers, and food safety commissioners
• Any ancillary services related to food safety compliance as may be offered from time to time

You agree to provide accurate, complete, and up-to-date information and documentation as required for FSSAI registration or renewal. This includes: (a) Providing your complete business address including premises details, layout plan, and ownership/lease documents; (b) Accurately declaring all food categories, products, and manufacturing/processing capacities; (c) Obtaining and providing a valid No Objection Certificate (NOC) from the local municipality or Panchayat as required; (d) Providing identity proof, address proof, PAN, and Aadhaar of the proprietor/partners/directors; (e) Providing incorporation certificate for companies/LLPs and partnership deed for partnership firms; (f) Providing bank account details and passport-size photographs of authorised signatories; (g) Providing food safety management plan and standard operating procedures where applicable; and (h) Timely responding to queries from FSSAI authorities and providing any additional information requested during the application process.

• Provide complete and accurate business address with premises layout, ownership/lease documents, and NOC from local authorities
• Declare all food categories, product lists, and manufacturing/processing capacities accurately as per FSSAI Schedule IV
• Provide valid No Objection Certificate (NOC) from local municipality, corporation, or Panchayat
• Submit identity proof, address proof, PAN, and Aadhaar of all proprietors, partners, or directors as applicable
• Provide incorporation certificate for companies/LLPs and partnership deed for partnership firms
• Provide bank account details and passport-size photographs of authorised signatories
• Submit food safety management plan and standard operating procedures where required
• Respond promptly to queries from FSSAI authorities and Bizenead professionals during the application process

Our professional fees for FSSAI services are as communicated at the time of engagement and become binding upon acceptance by you. FSSAI registration fees, government fees, and other statutory charges are billed separately and are payable in addition to our professional fees. All fees are quoted inclusive or exclusive of GST as explicitly specified at the time of quoting. Late payments may attract interest at 18% per annum or the maximum rate permitted under applicable law, calculated from the due date until the date of actual payment. We reserve the right to suspend or restrict service delivery for accounts with overdue payments exceeding 30 days. No FSSAI application will be filed with authorities until the agreed fees have been received in full. Refund eligibility for FSSAI services is governed by our Refund Policy.

• Professional fees are as communicated at the time of engagement and are binding upon acceptance
• FSSAI government fees, application charges, and statutory payments are billed separately
• Fees are inclusive or exclusive of GST as explicitly stated in the invoice or quotation
• Late payments attract interest at 18% per annum calculated from the due date to the date of actual payment
• FSSAI applications are not filed with authorities until full payment has been received
• Services may be suspended for accounts with overdue payments exceeding 30 days
• Refund eligibility is governed by our Refund Policy available at /refund-policy

The estimated timelines for FSSAI services are indicative and subject to the efficiency and processing times of the FSSAI authorities, designated officers, and food safety commissioners. Standard estimated timelines are: (a) Basic FSSAI Registration: 10-15 working days from the date of complete document submission; (b) State FSSAI License: 15-20 working days from the date of complete document submission; (c) Central FSSAI License: 20-25 working days from the date of complete document submission; (d) FSSAI License Renewal: 10-20 working days from the date of complete document submission. Timelines are subject to delays caused by incomplete documentation, queries from FSSAI authorities, changes in government procedures, force majeure events, or any other reasons beyond our reasonable control. We do not guarantee specific timelines for FSSAI approvals as these are entirely dependent on government processing.

• Basic FSSAI Registration: estimated 10-15 working days from complete document submission
• State FSSAI License: estimated 15-20 working days from complete document submission
• Central FSSAI License: estimated 20-25 working days from complete document submission
• FSSAI License Renewal: estimated 10-20 working days from complete document submission
• Timelines are indicative and subject to FSSAI authority processing times and procedures
• Delays caused by incomplete documentation or queries from authorities are not included in timelines
• Government processing times may vary based on the jurisdiction and workload of designated officers

Both parties agree to maintain strict confidentiality of all proprietary information, trade secrets, business data, and other sensitive information disclosed during the course of FSSAI service engagement. You agree not to share your FSSAI credentials, login details, or any proprietary information provided by Bizeneed with third parties. Bizeneed agrees to protect your business information, financial data, and personal details in accordance with applicable data protection laws. Our professionals and staff are bound by confidentiality obligations and will not disclose your information to unauthorised parties. Confidentiality obligations shall survive termination of the service engagement for a period of 5 years or as required by applicable law.

• Both parties agree to maintain confidentiality of all proprietary and sensitive information
• You must not share FSSAI credentials, login details, or proprietary information with unauthorised third parties
• Bizeneed will protect your business information, financial data, and personal details per applicable laws
• Our professionals are bound by confidentiality obligations and will not disclose your information
• You must not disclose Bizeneed's processes, methodologies, pricing, or business strategies
• Confidentiality obligations survive termination of service engagement for 5 years

To the maximum extent permitted under applicable Indian law, including the Information Technology Act, 2000 and the Consumer Protection Act, 2019, Bizeneed India Private Limited's aggregate liability for any FSSAI service engagement shall not exceed the professional fees paid by you for that specific FSSAI service. We are not responsible for any delays, rejections, or adverse outcomes caused by FSSAI authorities, designated officers, food safety commissioners, or any other government body. We do not guarantee the issuance of FSSAI registration or license, as final approval rests solely with the FSSAI authority. We shall not be liable for any loss of business, loss of revenue, or consequential damages arising from delays in FSSAI approval, rejection of application, or any actions taken by FSSAI authorities.

• Aggregate liability limited to professional fees paid for the specific FSSAI service
• No liability for delays, rejections, or adverse decisions made by FSSAI authorities or government bodies
• No guarantee of FSSAI approval as final authority rests with FSSAI
• No liability for loss of business, revenue, or consequential damages from FSSAI processing delays
• Not liable for outcomes caused by inaccurate or incomplete information provided by you
• No liability for service interruptions due to force majeure or government policy changes

Either party may terminate the FSSAI service engagement by providing not less than 15 days' prior written notice to the other party. Bizeneed may immediately suspend or terminate services without prior notice if you breach these Terms, provide false or misleading information, fail to make payments when due, or engage in activities that harm our business interests. Upon termination, all outstanding fees for services already rendered become immediately due and payable. Documents submitted by you will be returned within 15 days of termination request. Any FSSAI application filed with authorities on your behalf will not be withdrawn without your explicit written consent. Provisions of these Terms that by their nature should survive termination shall remain in full force and effect.

• Either party may terminate with not less than 15 days' prior written notice
• We may immediately terminate for breach of Terms, non-payment beyond 30 days, or fraudulent activity
• All outstanding fees for services rendered become immediately due upon termination
• Documents submitted will be returned within 15 days of termination request
• FSSAI applications already filed will not be withdrawn without your explicit written consent
• Provisions relating to confidentiality, liability, and dispute resolution survive termination

Any dispute arising from or in connection with these Terms or FSSAI services shall first be attempted to be resolved through good-faith negotiations for a period of 30 days. If the dispute cannot be resolved through negotiation, it shall be referred to arbitration under the Arbitration and Conciliation Act, 1996 before a sole arbitrator appointed by mutual consent. The seat of arbitration shall be New Delhi, Delhi, India, and the language of arbitration shall be English. The arbitration award shall be final and binding. These Terms are governed by the laws of India without regard to conflict of law provisions. The courts in New Delhi, Delhi, India shall have exclusive jurisdiction over any dispute not resolved through arbitration.

• Disputes shall first be attempted to be resolved through good-faith negotiations for 30 days
• Unresolved disputes are referred to arbitration under the Arbitration and Conciliation Act, 1996
• Seat of arbitration: New Delhi, Delhi, India; Language: English
• The arbitration award shall be final and binding on all parties
• These Terms are governed by the laws of India without regard to conflict of law provisions
• Courts in New Delhi, Delhi, India have exclusive jurisdiction over any dispute not resolved through arbitration

If you have any questions, concerns, or feedback regarding these Terms & Conditions for FSSAI services, please do not hesitate to contact us. Our team is available to address any queries or clarifications you may need regarding the terms and conditions governing your FSSAI registration and compliance services. For general inquiries, service-related questions, or technical support, please reach out through our contact channels. For legal and compliance-related matters, please use the dedicated email address below. We strive to respond to all inquiries within a reasonable timeframe and in accordance with applicable consumer protection laws.

• Email: legal@bizeneed.in - for legal, compliance, and terms-related inquiries
• Email: support@bizeneed.in - for general support, technical issues, and service queries
• Registered Office: Bizeneed India Private Limited, New Delhi, Delhi, India
• Grievance Officer: grievance@bizeneed.in - for complaints and dispute resolution
• Response time: We aim to respond to all inquiries within 2-3 business days