Terms & Conditions - Business Loan

Welcome to Bizeneed India Private Limited. These Terms & Conditions govern the Business Loan assistance services offered through our Platform. They constitute a legally binding agreement between you ('User', 'you', or 'your') and Bizeneed India Private Limited ('Company', 'we', 'us', or 'our') governing your engagement for business loan advisory, MSME loan facilitation, working capital assistance, and related financial services. These Terms are framed in accordance with the Information Technology Act, 2000, the Indian Contract Act, 1872, the Consumer Protection Act, 2019, the Banking Regulation Act, 1949, and all other applicable Indian laws and regulations. Please read these Terms carefully before availing our loan assistance services.

• These Terms govern all users including individual entrepreneurs, professionals, proprietorships, partnerships, LLPs, private limited companies, and corporate entities seeking business financing
• The Platform operates as a technology-enabled intermediary connecting borrowers with banks, NBFCs, and financial institutions for loan products
• By submitting a loan application or engaging our services, you confirm you have read, understood, and agree to these Terms
• If you act on behalf of a company or legal entity, you represent that you have the authority to bind that entity to these Terms
• Continued engagement with our loan assistance services after any modifications to these Terms constitutes acceptance of the updated Terms
• Questions regarding these Terms should be directed to legal@bizeneed.in

Bizeneed India Private Limited provides technology-enabled business loan assistance services designed to connect borrowers with suitable lending institutions. Our services include MSME loan facilitation under various government and private schemes, working capital loan assistance for day-to-day business operations, term loan advisory for long-term capital requirements, loan application preparation and submission assistance, documentation support and guidance for loan processing, coordination with lending institutions during loan evaluation, and advisory on loan structuring, tenures, interest rates, and repayment schedules. We act as an intermediary platform and do not directly lend money, guarantee loan approval, or determine lending decisions. All loan approvals, disbursements, terms, and conditions are solely at the discretion of the respective lending institution.

• MSME loan facilitation under various government and private sector lending schemes
• Working capital loan assistance for day-to-day business operations and cash flow management
• Term loan advisory for long-term capital requirements including machinery, expansion, and infrastructure
• Loan application preparation, documentation support, and submission assistance
• Coordination with lending institutions during loan evaluation, verification, and processing
• Advisory on loan structuring, tenures, interest rates, and repayment schedules
• Post-disbursement support including repayment tracking and compliance guidance

As a user availing Business Loan assistance services through Bizeneed, you agree to provide accurate, complete, and up-to-date financial and business information throughout the loan application process. You are solely responsible for the authenticity and accuracy of all documents, financial statements, KYC documents, bank statements, and business plans submitted. You must disclose all material information relevant to the loan application, including existing liabilities, credit history, and any pending legal proceedings. You agree to cooperate fully with our team and lending partners during the due diligence process, provide additional documents or clarifications as requested, and ensure that all information provided does not contain any misrepresentation, concealment, or fraudulent statement. Any false or misleading information may result in rejection of the loan application, termination of our services, and potential legal consequences.

• Provide accurate, complete, and up-to-date financial statements for the required period (typically last 2-3 years)
• Submit valid KYC documents including PAN, Aadhaar, address proof, and identity proof of all authorised signatories
• Provide bank statements for the required period as specified by the lending institution
• Submit a comprehensive business plan detailing the purpose of the loan, projected revenues, and repayment capacity
• Disclose all existing loans, credit facilities, and financial obligations to avoid adverse lending decisions
• Cooperate fully with our team and lending partners during due diligence, verification, and documentation
• Ensure all documents submitted are authentic, verified, and issued by legitimate authorities
• Immediately notify Bizeneed of any material changes in business operations, financial position, or management

Bizeneed charges a success-based fee for Business Loan assistance services, payable only upon successful disbursement of the loan. The fee structure is communicated to you at the time of engagement and becomes binding upon your acceptance. Our fees are typically charged as a percentage of the sanctioned loan amount, as agreed upon in the service engagement. All fees quoted are exclusive of applicable GST unless explicitly specified. No fees are charged for initial consultations or application preparation unless a loan is successfully disbursed. In the event that your loan application is rejected by all lending institutions we connect you with, no service fee shall be payable. Additional charges may apply for express processing, document retrieval, or supplementary advisory services, which will be communicated separately.

• Success-based fees are charged only upon successful disbursement of the sanctioned loan amount
• Fee structure is communicated at the time of engagement and is binding upon acceptance
• Fees are typically a percentage of the sanctioned loan amount as agreed in the service engagement
• All fees are exclusive of applicable GST unless explicitly specified otherwise
• No fees are charged for loan rejection or unsuccessful applications through our platform
• Express processing and supplementary advisory services may carry additional charges
• Payment is due within 7 days of loan disbursement confirmation
• Refund eligibility for advance payments is governed by our Refund Policy available at /refund-policy

The timelines for Business Loan processing are indicative and depend on multiple factors including the completeness of documentation provided by you, the type and amount of loan sought, the lending institution's internal processes, and prevailing market conditions. Typical timelines range from 15 to 45 days from the date of receipt of complete documentation and application submission. MSME loans under government schemes may have faster processing timelines. Working capital loans typically require 20-30 days for processing. Term loans for larger amounts may take 30-45 days or longer due to extensive due diligence. We will keep you informed of the progress at each stage of the application process. Timelines are estimates only and do not constitute a guarantee of disbursement within the stated period. Delays caused by incomplete documentation, incomplete information, or actions of lending institutions are beyond our control.

• MSME loan applications: 15-25 business days from complete documentation submission
• Working capital loan applications: 20-30 business days from complete documentation submission
• Term loan applications: 30-45 business days from complete documentation submission
• Loan applications under government schemes may have faster processing timelines
• Timelines are indicative only and depend on documentation completeness and lending institution processes
• Regular status updates will be provided throughout the loan application process
• Delays due to incomplete documentation are the sole responsibility of the applicant
• We do not guarantee loan approval or disbursement within any specific timeline

Both parties agree to maintain the confidentiality of all proprietary and sensitive information disclosed during the course of the loan assistance engagement. You agree to keep confidential all information related to lending partners, interest rates, processing fees, and any proprietary processes shared by Bizeneed. Bizeneed agrees to maintain the confidentiality of your personal, financial, and business information shared during the loan application process. We implement industry-standard security measures to protect your data. However, we are required to share certain information with lending institutions as part of the loan application process, and by engaging our services, you consent to such sharing. Confidentiality obligations shall survive the termination or completion of services for a period of 3 years.

• You agree to keep confidential all proprietary information, processes, and lender details shared by Bizeneed
• Bizeneed agrees to maintain strict confidentiality of your personal, financial, and business information
• Information may be shared with lending institutions as required for loan processing, with your consent
• Confidentiality obligations survive the termination or completion of services for 3 years
• Neither party shall disclose confidential information to third parties without prior written consent
• Breach of confidentiality may result in termination of services and legal action

To the maximum extent permitted under applicable Indian law, including the Information Technology Act, 2000 and the Consumer Protection Act, 2019, Bizeneed India Private Limited's aggregate liability under any loan assistance engagement shall not exceed the service fees paid by you for the specific loan assistance service. We shall not be liable for any loan rejection, adverse lending decisions, or failure to secure financing through our platform, as these decisions rest solely with the lending institutions. We are not liable for any indirect, incidental, special, consequential, or punitive damages including loss of business opportunities, loss of projected profits, or any financial loss arising from delayed or denied loan approval. We do not guarantee loan approval, specific interest rates, or loan amounts, and our liability is limited to the service fee paid. We are not liable for any losses arising from inaccurate, incomplete, or misleading information provided by you to lending institutions.

• Aggregate liability limited to service fees paid for the specific loan assistance engagement
• No guarantee of loan approval, specific interest rates, or sanctioned loan amounts
• No liability for loan rejections or adverse lending decisions made by financial institutions
• No liability for indirect, incidental, special, consequential, or punitive damages
• No liability for loss of business opportunities, projected profits, or financial losses from delayed loans
• Not liable for losses arising from inaccurate, incomplete, or misleading information provided by you
• Nothing in these Terms excludes liability for fraud or fraudulent misrepresentation by Bizeneed

Either party may terminate the loan assistance service engagement by providing written notice. Bizeneed may terminate services immediately if you provide false or misleading information, engage in fraudulent activity, breach these Terms, or fail to cooperate with the loan application process. Upon termination, all outstanding fees for services already rendered become immediately due and payable. Completed work product including prepared applications and documentation will be shared with you. Termination does not affect any loan applications already submitted to lending institutions, and we shall have no further obligation once services are terminated.

• Either party may terminate the service engagement with written notice
• Immediate termination for provision of false information, fraudulent activity, or breach of Terms
• All outstanding fees for services rendered become immediately due and payable upon termination
• Prepared applications and documentation completed prior to termination will be shared with you
• Loan applications already submitted to lenders will not be affected by service termination
• Confidentiality and data protection obligations survive termination

Any dispute arising from or in connection with these Terms or the Business Loan assistance services shall first be attempted to be resolved through good-faith negotiations for a period of 30 days. If the dispute cannot be resolved through negotiation, it shall be referred to arbitration under the Arbitration and Conciliation Act, 1996 before a sole arbitrator appointed by mutual consent. The seat of arbitration shall be New Delhi, Delhi, India, and the language of arbitration shall be English. These Terms shall be governed by and construed in accordance with the laws of India. The courts in New Delhi, Delhi, India shall have exclusive jurisdiction over any dispute not resolved through arbitration.

• Disputes shall first be attempted to be resolved through good-faith negotiations for 30 days
• Unresolved disputes are referred to arbitration under the Arbitration and Conciliation Act, 1996
• Seat of arbitration: New Delhi, Delhi, India; Language of arbitration: English
• The arbitration award shall be final and binding on all parties
• These Terms are governed by the laws of India without regard to conflict of law provisions
• Courts in New Delhi, Delhi, India have exclusive jurisdiction for any remaining disputes

If you have any questions, concerns, or feedback regarding these Terms & Conditions for Business Loan services, please do not hesitate to contact us. Our team is available to address any queries or clarifications you may need. For loan-related inquiries, please reach out through our dedicated channels. For legal and compliance-related matters, please use the dedicated email address below. We strive to respond to all inquiries within a reasonable timeframe and in accordance with applicable consumer protection laws.

• Email: legal@bizeneed.in - for legal, compliance, and terms-related inquiries
• Email: support@bizeneed.in - for general support, loan-related queries, and service assistance
• Registered Office: Bizeneed India Private Limited, New Delhi, Delhi, India
• Grievance Officer: grievance@bizeneed.in - for complaints and dispute resolution
• Response time: We aim to respond to all inquiries within 2-3 business days